There is minimum purchase value to avoid delivery charge. For purchases of less value there is additional delivery charge as applicable in that location.
Yes, changes can be done however it is advisable not to do so after placing the order. This is to ensure no inconvenience is caused to you and our other customers
Your item will be delivered by delivery person at the given address. You are requested to take the delivery in person to avoid confusion and misunderstanding
Please check our website for information regarding cities we operate in. We provide services in limited cities at present and we’re expanding our customer base each day.
Same day delivery is possible in select locations depending upon the occasion and peak demand. Refer available timeslots for more clarity.
We put a lot of effort to ensure on-time delivery. Delay if any, due to unavoidable circumstances will be conveyed to you via message or call on registered number.
In case you receive damaged product, you should report to customer care within a week from the date of delivery. You will be given a complaint number which can be used to further track your complaint status.
We provide various modes of payment. You can pay by credit/debit card online or via supported digital wallets. Cash on delivery is available on select locations for minimum order value.
Yes, it is totally safe to use your debit/credit card for payment. We ensure protection of your data and you don’t need to worry.
No, there is no extra charge for using credit/debit card unless there are additional banks charges.
In case of order cancellation, the refund amount is determined on case to case basis. Refund amount is processed within 1-2 business days and it takes 5-6 business days to reflect in bank.
We do not have any hidden costs. You do not need to pay any extra amount to delivery person. In case he demands extra payment, you are requested to raise the issue and write to us immediately. We take such cases seriously and take prompt action.
There is no minimum amount for making an order. However, we do have minimum order value for free delivery. Any order below the minimum amount will attract additional delivery charge as applicable.
Order items can be changed before it is out for delivery. Changing items after it is out for delivery can attract additional delivery charges. Please contact customer support for additional details.
Any modifications to current order should be done at the earliest as the timeslots are given in first come first serve basis. Depending upon the occasion and demand, same may or may not be possible.
Yes, you can change the delivery date and time. But we advise not to do so after placing the order. This is to avoid inconvenience caused to you and our other customers.
In case you are not available at chosen time, you can talk to the delivery person directly or you can entrust your neighbour to collect your order. You are required to confirm such agreement with delivery person.
Once you login to your account, you can see your order status in My Order section. You can view your past orders and modify/track your current orders from there.
Yes, order cancellation is possible however you may need to provide valid reasons for the same. Please also refer to our refund policy if applicable
The registration process is very simple. Just click the REGISTER button and follow the steps as instructed
Yes. You must register on the website to help us serve you better. It helps you keep track of your order and delivery status
Yes, you can have multiple accounts but we allow only one user per email ID. This is done to avoid confusion and it helps us serve you more efficiently. But we believe in the individuality of each person and we do not advice to use multiple accounts.
There is no registration fee. We only charge for our services and products you buy. There is no hidden cost anywhere as we believe in building trust with our customers
At the time of registration, you are required to enter the delivery address. You can save multiple delivery addresses spanning multiple cities. However, we suggest you check the cities you enter as we are currently available in limited cities in India
No, you cannot use same email ID or phone number again for multiple registrations. Our servers are designed to reject duplicate email or phone number.